Collab365 MicroJobs Frequently Asked Questions

Frequently Asked Questions – General

What is a MicroJob?

A MicroJob is a discrete package of work that can be offered by Freelancers on Collab365 MicroJobs site. Usually delivered within a few hours up to a few days and at a cost of between $75 and $5000.

How can I get help or support?

For any questions or guidance on using the site please email [email protected]

How does the site deal with Sales Tax / VAT?

At launch all prices on the site will be inclusive of VAT. Invoices between the Buyer and Freelancer will be responsibility of the Freelancer. Invoices for the Freelancer Fees paid to MicroJobs will be provided on request. – NB: This is an area of development already on the list for our phase 2 development and release, providing this functionality within the UI.

What happens if a MicroJobs status is Disputed?

Every attempt should be made to resolve your Dispute using the system chat to come to an agreed position, to continue or to an agreed cancellation. Cancellation can be triggered in the Job Order screen and once agreed by both parties a refund will be given to the buyer minus any fees. Where an agreement cannot be made and a dispute needs to be raised this is triggered clicking ‘Raise Dispute’ on the Job order screen, and will be processed inline with our Dispute Resolution Policy

What are MicroJobs Requests?

Requests provide a way for customers to Request something that is not yet listed as a MicroJob on the site. These requests can then be seen by Freelancers, who can respond with details and price for the buyer to agree on and take it forward.

What Currencies does the site operate in?

At launch the site pricing and transaction charges will operate in USD. Other currencies will be considered moving forward. Freelances can be from any of the  supported countries and are paid in their own currency.

How are payments processed?

Payments are processed via our secure 3rd party payments provider – Stripe Connect

How do I change my password?

In order to change your password you will need to follow the steps on this blog post – Change Password

Freelancer

Who will buy my MicroJobs?

Depending on your skills this could be anyone from big corporate companies to the small consultancy or IT professional. The key is making your Job titles and description relevant to them.

How much money can I make on Collab365 MicroJobs?

As much as you want!!..and please do. Seriously though it is all about the time you are willing to put in, plus the service you provide to your customers to get good ratings.

How do I get paid for my MicroJobs?

When an order is taken for one of your MicroJobs, the site takes payment from the Customer and it is held securely by Stripe until you complete the work. Once both parties agree that the work is complete and all payments are cleared, then your Fee minus our little bit is made available for you to payout to your bank account.

What are Freelancer Levels?

Levels are based on the number of jobs you sell and the amount of positive feedback you receive from your buyers. As your level increases you will benefit from preferential rates as well as receiving level indicators on your profile for prospective buyers to see. Check out more details – HERE.

What if I remove a MicroJob as it is no longer relevant?

You can do this at any time by going to your ‘My Jobs’ screen and choosing the ‘Deactivate’ option. Any Orders already running against this MicroJob will still need to be completed.

Can I amend a MicroJob after it has been purchased by a buyer?

Yes, from within your ‘My Jobs’ screen You can edit, deactivate or delete existing jobs. You can edit any aspect of the job however any orders underway will need to be delivered based on the MicroJob description at point of purchase.

What is a Stripe account and what is it for?

Stripe is our 3rd party payments provider, each Freelancer needs to have a Stripe account in order to be able to take payments for MicroJobs. For more information take a look at our blog post on how to create your stripe account

What are the best size MicroJobs?

It’s good to have different sizes of the same or similar jobs so you can cater for all needs e.g. offer consultancy on an hourly, half daily and daily rate so customers can chose the right amount for them. A MicroJob is usually delivered within a few hours up to a few days and at a cost of between $75 and $5000.

Any tips on how best to list my MicroJobs?

Make your job relevant to the people you think will buy it. Make it clear and concise to what is included and expected of the customer. Add any obvious optional extras you can think of. Take a look at our blog on how to create the perfect MicroJob HERE

How much does it cost to list my Jobs?

It is free to join and to list your job.  Collab365 MicroJobs will take a percentage of your earnings based on your Level and volume per month. See Terms and Conditions for full details, also the Freelancer levels page here HERE

What if I need to take a break or go on Holiday?

Simply turn Vacation mode on from within your ‘My Jobs’ screen. You can give a reason and a date that you will be available again.

Can I amend a MicroJob after it has been posted?

Yes, from within your ‘My Jobs’ screen You can edit, deactivate or delete existing jobs. You can edit any aspect of the job however any orders underway will need to be delivered based on the MicroJob description at point of purchase.

What countries are supported for Freelancers?

The list of countries that a Freelancer can be in to use the MicroJobs service will grow over time. For the current supported countries see HERE

Can i use my existing Stripe Account with MicroJobs?

No, this is a particular type of stripe account that is solely for use with our platform. For more information take a look at our blog post on how to create your stripe account

Buyer

What if I cannot find the MicroJob I want?

Then you can make use of the Requests functionality to specify what you need and ask for Freelancers to offer their services. Submit a Request HERE

What if I need something slightly different to what is listed on the MicroJob?

Then under the ‘BUY’ button on every MicroJob and on the profile page of every Freelancer is a ‘REQUEST CUSTOM OFFER’ button. This allows you to ask for something bespoke from this Freelancer, once you come to an agreement on what that is the Freelancer can send an offer and the Customer Offer can then be purchased in the same way as a normal MicroJob.

How do I buy a MicroJob?

At the top right of every MicroJob screen is a ‘BUY FOR…’ button with a drop down menu for you to select your options and extras associated with the MicroJob to give you the price. On clicking this you will be taken to a payment screen in order to make the payment for the work.

Which countries are supported?

To manage our payments process we’ve partnered with Stripe Connect, so payments can be taken Globally. The list of countries that Freelancers can operate from can be found HERE.

How do I contact the Freelancer?

The Freelancer can be contacted in a number of ways. If you have already placed an order with the freelancer then you can go to that order via the ‘My Orders’ screen, select the order, and send a message at the bottom of the screen.

If you want to contact the Freelancer outside of an Order, then using the search window at the top of most pages, type the Freelancers name and from the drop down results and then select the user. This will take you to the Freelancers profile where you can click the ‘Contact Me’ option. The final way is to use the ‘Contact’ button on the right hand side of any MicroJob the listed by the Freelancer.

Why do I have to pay up front?

As this is an online service making the payment up front is the best way to provide confidence to the Buyer that the service will be delivered before any money is handed over to the Freelancer.

What if I want to buy multiples of the same MicroJob?

Some MicroJobs are set up so that you can buy multiples or purchase additional extras associated with the MicroJob, this is controlled by the Freelancer.

Also, you can purchase the same job more than once with separate transactions.